Terms and Conditions of Sale (T&Cs)

Terms and Conditions of Sale (T&Cs)

Gold & Crystal Website
Last updated: March 2026

1. Purpose

These Terms and Conditions of Sale (“T&Cs”) define the rights and obligations between UNSOLVED and any customer purchasing products on the Gold & Crystal website.

By placing an order, you fully accept these T&Cs.

2. Seller Information

UNSOLVED
Company incorporated in France
1 rue Marguerin – 75014 Paris
contact@unsolvedhunts.com

3. Products

Products include:

  • Gold & Crystal game boxes
  • related accessories
  • special editions or additional content

Descriptions are provided as accurately as possible. However, images are for illustrative purposes only and are non-binding.

Products are subject to availability.

If a product becomes unavailable after purchase, the customer will be informed and may receive a refund.

4. Pricing

Prices are displayed in the applicable currency and include taxes where required by law.

Shipping costs are specified before checkout.

UNSOLVED may modify prices at any time. The applicable price is the one displayed at checkout.

5. Orders

The ordering process includes:

  • product selection
  • cart validation
  • entry of personal information
  • acceptance of the T&Cs
  • payment

Order confirmation constitutes:

  • acceptance of the T&Cs
  • confirmation of the order
  • formation of a binding contract

Customers are responsible for the accuracy of the information provided.

6. Payment

Payment is due immediately.

Accepted methods include:

  • credit/debit card
  • PayPal

Payments are processed securely via third-party providers.

UNSOLVED does not store payment details.

7. Shipping

Products are shipped to the address provided by the customer.

Delivery times are estimates and may vary.

UNSOLVED is not responsible for:

  • carrier delays
  • customs processing
  • force majeure events

Customs duties and import taxes are the responsibility of the customer.

8. Right of Withdrawal / Returns

Customers have a 30-day period from receipt to return a product.

Conditions:

  • unused
  • complete
  • in original packaging

Return shipping costs are borne by the customer unless the product is defective.

Refunds are issued after inspection.

9. Warranty

Products benefit from applicable legal warranties.

In case of defect, customer support should be contacted.

10. Liability

UNSOLVED shall not be liable for:

  • improper use
  • misuse of products
  • indirect or consequential damages
  • loss of data or revenue
  • force majeure events

11. Intellectual Property

All content (texts, visuals, puzzles, concept, etc.) is protected and remains the exclusive property of UNSOLVED.

Unauthorized use is prohibited.

12. Personal Data

Data is processed in accordance with the Privacy Policy.

13. Changes

UNSOLVED may modify these T&Cs at any time.

14. Governing Law

These T&Cs are governed by the laws applicable in the customer’s country of residence.