Privacy Policy
Privacy Policy
Gold & Crystal Game
Last updated: March 2026
1. Introduction
UNSOLVED, a company incorporated under French law, with its registered office at 1 rue Marguerin, 75014 Paris, France (“UNSOLVED”, “we”, “us”), operates this website (the “Site”).
As part of your use of the Site and your participation in the Gold & Crystal game (the “Game”), we may collect and process personal data relating to you.
This Privacy Policy explains how your personal data is collected, used, and protected.
We are committed to complying with applicable data protection laws in the countries where our users are located.
We reserve the right to update this Policy at any time to reflect legal, technical, or operational changes.
2. Data Collected and Purposes
We only collect data necessary for the purposes described below.
Game Organization
Purpose:
- Game registration
- Game management
- Prize attribution
Legal basis (where applicable):
- performance of a contract
- your consent
Data collected:
- identity (name, surname)
- email address
- postal address
- identity verification documents (for winners only)
Retention period:
- up to 5 years for legal and evidentiary purposes
Purchases and Order Management
Purpose:
- order processing
- delivery
- customer support
Data collected:
- identity
- phone number
- postal address
- payment information (processed by third-party providers)
Retention period:
- up to 5 years
Note:
We do not store your payment details.
Communication and Promotion
We may communicate about the Game through:
- our website
- social media
- press and media
Legal basis:
- your consent (where required)
Data used:
- identity
- image (e.g., winner announcements)
Retention period:
- up to 5 years from consent
Customer Support
Purpose:
- respond to inquiries
Data collected:
- contact details
Retention period:
- deleted after request is processed
Newsletter
Data collected:
- email address
Retention period:
- up to 3 years from your last interaction
You may unsubscribe at any time.
Analytics and Website Improvement
We use tools to understand how users interact with the Site.
Data collected:
- usage data
- connection data
- cookies and tracking technologies
Legal basis:
- legitimate interest
- consent where required
Retention period:
- cookies: up to 13 months
- related data: up to 25 months
3. Source of Data
All personal data is collected directly from you when you use the Site or participate in the Game.
4. Data Sharing
We may share your data with:
- authorized UNSOLVED staff
- hosting providers
- technical service providers
- payment processors
- delivery partners
- marketing and analytics partners
- legal and accounting advisors
- authorities where required by law
5. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including Europe.
We take appropriate measures to ensure an adequate level of protection, in accordance with applicable laws.
6. Cookies and Tracking Technologies
What are cookies?
Cookies are small text files stored on your device when visiting a website.
Why we use cookies
We use:
- essential cookies (site functionality)
- analytics cookies
- advertising cookies
Managing your preferences
You may:
- accept or refuse cookies
- configure your browser
- update your preferences via our consent tool
Note: disabling cookies may affect site functionality.
7. Your Rights
Depending on your location, you may have rights under applicable laws, including:
- access to your data
- correction of inaccurate data
- deletion of your data
- restriction of processing
- objection to processing
- data portability
- withdrawal of consent
We may request proof of identity before processing your request.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal data.
However, no system is completely secure.
9. Changes to this Policy
We may update this Privacy Policy at any time.
Changes will take effect upon publication on the Site.
10. Contact
For any questions regarding this Privacy Policy or your data:
📍 UNSOLVED
1 rue Marguerin
75014 Paris
France